Location: Hybrid – Split your time between home and our London office (SE1)
Role OverviewThis would suite someone who enjoys being client facing, is comfortable talking and performing demonstrations to senior people and groups and likes strategic thinking and planning. They will be adept at grasping complex scenarios quickly and using their skills and expertise to create appropriate designs and solutions. Using their knowledge of the ServiceNow platform and its roadmap they will understand and articulate how it can deliver value in an enterprise environment for a customer. Utilising their technical and consultancy experience they must be capable of delivering work of the highest standard, identifying areas for improvement across the organisation where they see it. Best practice and standards will be at the centre of everything they do, so you would welcome the opportunity to share knowledge and coach and mentor others.
We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too.
No-one is above making the tea or watering the plants.
Do the right thing by the customer. Always.
No room for egos, politics or gossip.
We’re a team. Take pride in sharing what you know.
If you see something that needs doing, roll up your sleeves and get it done.
Remember, at some point, you did something for the first time.
Responsibilities (not limited to)
Provide functional and technical skills to document and configure customer requirements
Ensure the work and solutions delivered adheres to the relevant coding and design standards
Devise and scope solutions to customer requirements
Share feedback and knowledge with colleagues
Work closely with engagement managers to deliver in an agile methodology
Report and manage technical issues which may cause delays to the project
Continually develop skills and knowledge
Provide a detailed level of technical consultancy to customers on the ServiceNow eco-system
Become a Subject Matter Expert in multiple areas of the ServiceNow platform
Coach and mentor others based on your areas of expertise
Stay up to date on the latest ServiceNow features and applications
Act as a Technical Lead on projects and engagements
Promote a smarter, not harder, working ethos
Required skills and experience
Experience of performing an architect role at a project level within the ServiceNow eco-system
Designed and documented complex solutions at a detailed level
Knowledge of configuring multiple ServiceNow applications across the platform
Supported sales in contributing to proposals, estimations, and demonstrations
Contributed to marketing initiatives by producing content such as blogs, vlogs, and case studies
Possess a detailed understanding of platform architecture, features, and capabilities, including integrations
Client-facing and confident in being able to understand and articulate technical requirements
Coaching and mentoring
Decision-making and prioritisation
Excellent communication skills at all levels
Have ServiceNow certifications of Certified System Administrator, and be a Certified Implementation Specialist in one or more areas
What’s in it for you?
Career development and progression – we invest in our people and actively promote from within.
Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.
Amazing customers and a best-in‑class solution.
Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role
London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.
Company benefits – highlightsMaternity and Parental Leave
We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post‑natal appointments.
Flexible Working
We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.
We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.
Excellent Bupa health insurance and Bupa level 3 dental cover
25 days holiday increasing based on length of service
A Death-in-Service Life Insurance policy which would pay out 4X your salary
Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt
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