Role Overview
We are looking for a committed and empathetic Student Advisor (Student Finance) to join the Advice Service at the University of Manchester Students’ Union (UMSU). This is a full‑time, fixed‑term role for 12 months, with the possibility of extension subject to funding and business needs. As a Student Advisor you will provide free, independent and confidential advice to students at the University of Manchester. You will be a generalist advisor across the Advice Service, but will also take the lead on student finance and money advice, becoming our team’s specialist in this area.
Responsibilities
- Provide one‑to‑one advice and guidance across all areas of the Advice Service, including academic issues, university disciplinary procedures, housing, and wider student life matters.
- Specialise in student finance and money advice, helping students understand funding options, access financial support and navigate financial challenges.
- Respond compassionately to students experiencing distress or crisis while delivering practical advice and support.
- Support the delivery of supported self‑help resources, preventative campaigns and outreach activities to help students access information before problems escalated.
- Contribute to website and social media content, deliver presentations and workshops, attend promotional events, and collaborate with colleagues and stakeholders across the University community.
- Participate in regular training and continuing professional development to build expertise across all areas of the advice service and develop specialist knowledge in student finance.
Qualifications and Experience
- Excellent communication skills and the ability to respond compassionately to students.
- Interest in money advice and financial wellbeing, curiosity about the law, enthusiasm for understanding regulations, policies and procedures.
- Experience of providing student finance or money advice is desirable.
- Experience in advice, welfare, support work, professional student services, or other settings that demonstrate transferable skills, willingness to learn and a genuine passion for supporting students.
Benefits
- Supportive, inclusive and values‑driven organisation that champions student empowerment.
- Collaborative team culture with opportunities for professional development and the chance to make a meaningful and lasting difference to students’ lives every day.
Equal Opportunities
UMSU is an equal opportunity employer. We welcome applications from all backgrounds and encourage candidates to contact us if they require any reasonable adjustments to the recruitment process.
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