Operational Support Grade – HMP Swinfen Hall (Prison Support Role)

Responsibilities

• Ensure secure entry and exit of staff, visitors and vehicles.
• Carry out searches of staff, prisoners, visitors and vehicles.
• Escort vehicles and contractors around the prison site.
• Issue and collect staff keys and radios.
• Patrol the perimeter fence and search for breaches.
• Operate the prison radio system.
• Monitor CCTV and report suspicious activity.
• Welcome visitors and escort them when required.
• Log and monitor mail entering the prison, reporting contraband and preserving evidence.
• Ensure cell doors are locked and prisoners are accounted for.
• Photograph prisoners and process prisoners’ property and parcels.
• Assist prison officers in escorting prisoners around the prison.
• Deliver and collect food trolleys or operate an electric tug vehicle.
• Collect mail from the local sorting office, maintaining the PIN phone system and logging requests.
• Understand and conform to national and local policies, and respond appropriately to incidents and emergencies.
• Work independently as part of a team, demonstrating good judgement, responsibility and teamwork.

Working Hours and Conditions

Average 37 hours per week, including nights, evenings, weekends and bank/public holidays on a rolling shift pattern. The salary includes a 20% allowance for unsocial hours.

Salary

Salary reflects a 37‑hour working week and includes a 20% allowance for unsocial hours, covering night, evening and weekend shifts.

Benefits

• 25 days of annual leave on appointment, increasing to 30 days after 10 years (pro‑rated).
• 9 bank, public and privilege holidays.
• Access to a paid Level 2 customer‑service apprenticeship.
• Access to the Civil Service pension scheme.
• Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle‑to‑Work scheme.

Qualifications and Requirements

• No formal qualifications are required.
• Good physical fitness: lifting, carrying, standing and walking for long periods.
• Ability to work independently and as part of a team, often in lone working situations.
• Strong judgement, responsibility, common sense and teamwork.
• Proficiency in English; proficiency in Welsh may be required in Wales.
• Eligibility for the role, including passing security, identity and background checks.

Equal Opportunities and Accessibility

This role is open to all candidates in accordance with the Civil Service Code and Equal Opportunities policies. Reasonable adjustments are available for candidates with disabilities. The MoJ is a Disability Confident employer.

Eligibility

• Nationals of the Republic of Ireland.
• Nationals of Commonwealth countries who have the right to work in the UK.
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein, and their family members with settled or pre‑settled status.
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020.
• Turkish nationals and certain family members of Turkish nationals with the right to work in the Civil Service.

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