Introduction
Working at Villa Cross Garage 25 in Handsworth, Birmingham, you will work as a Customer Service Practitioner carrying out receptionist duties including answering calls, booking appointments, ordering parts, taking customer details, responding to enquiries, maintaining GDPR standards, handling emails, and supporting daily office operations.
About the Employer
Villa Cross Garage 25 is a motor vehicle repair and servicing business based in Handsworth, Birmingham, operating on Heathfield Road. The garage provides MOT testing, vehicle servicing, diagnostics, repairs and general maintenance for customers.
What You’ll Do
- Welcome and assist customers face‑to‑face at the front desk
- Answer and direct telephone calls
- Greet customers professionally on arrival
- Respond to customer emails and enquiries
- Call customers regarding MOT appointments, repairs and follow‑ups
- Book appointments and update schedules
- Take and update customer details accurately
- Order vehicle parts and liaise with suppliers for updates
- Prepare invoices and process invoicing tasks
- Complete general admin and paperwork
- Maintain customer records and documentation
- Ensure GDPR and confidentiality standards are followed
- Support the smooth day‑to‑day running of the garage
- Keep the reception and office area organised and professional
Training Outcome
Once qualified further progression is available to enrol onto a Level3 Business Administrator Apprenticeship. Progression routes can lead to customer service team supervisor or promoted to customer services manager. Take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
- Non‑judgemental
- Patience
Qualifications
- Essential – GCSE – English – 4
- Essential – GCSE – Maths – 4
Course Information
Course: Customer service practitioner (level2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday to Friday, 9:30am to 4:30pm
Expected Duration: 1 Year
Training Provider: STAFF SELECT LTD
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