Head Of IT Service Management (SC Cleared)

Head of IT Service Management

Network IT is recruiting for the role of Head of IT Service Management for a client in Milton Keynes on a six‑month initial contract. This is an SC Cleared position (active clearance not required but preferred) and is located in Milton Keynes with a working practice of 3 days onsite/2 days remote. The contractor will work within an ITIL‑focused ITSM function and will be responsible for strategic leadership, overseeing service delivery, continual improvement, stakeholder engagement, customer satisfaction, developing and leading a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements.

Position Details

• Duration: 6 months
• Rate: £600 per day
• Status: Inside IR35
• Location: Milton Keynes
• Working Practice: 3 days onsite / 2 days remote

Key Responsibilities

• Provide strategic leadership for IT Service Management.
• Oversee service delivery, continual improvement, stakeholder engagement, and customer satisfaction.
• Lead and develop a team of service management professionals.
• Ensure services are delivered efficiently and meet agreed performance targets.
• Evolve services in line with business and customer requirements.

Key Skills

• A demonstrable background of working in ITSM Management or Leadership within complex service delivery environments.
• Experience of leading teams, including Service Delivery Managers.
• Knowledge of working with service management tooling, specifically ServiceNow.
• Knowledge of setting up SLAs / OLAs.
• ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification.
• Evidence of delivering services to standards such as ISO 9001 / ISO 20000‑1.
• Experience setting up ITSM strategy and change management within an established ITSM function.
• Strong background in engaging with vendors, suppliers, and third parties.
• Eligibility for or already having an SC Clearance.

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