Deputy General Manager

Overview

Deputy General Manager – Corporate Catering Operations in London. This highly visible role supports the General Manager in leading a multi‑faceted operation, including retail cafés, staff dining, hospitality and large‑scale events.

Responsibilities

• Support the General Manager in the day‑to‑day leadership of a busy, multi‑outlet catering operation.
• Lead, coach and develop Heads of Department to create a high‑performing, engaged, and accountable management team.
• Drive exceptional service standards across retail, hospitality, staff dining and events, ensuring an outstanding customer experience.
• Champion food safety, health & safety, allergen management and statutory compliance, ensuring the operation remains audit‑ready at all times.
• Monitor operational performance, identifying opportunities to improve standards, efficiency and service delivery.
• Support financial performance through effective labour planning, stock management and cost control.
• Build and maintain strong relationships with clients and key stakeholders, acting as a trusted operational partner.
• Oversee the successful delivery of executive hospitality, private dining, working lunches and large‑scale annual events when required.
• Lead by example, maintaining exceptional standards of professionalism, presentation and operational discipline.
• Support the General Manager in delivering cultural change, continuous improvement initiatives and business objectives.

Qualifications

• Experienced hospitality leader with a proven track record of delivering operational excellence within a corporate contract catering environment or private education.
• Strong leadership experience managing multiple departments within a high‑volume hospitality operation.
• Excellent knowledge of food safety, health & safety, allergen management and compliance.
• People‑first approach in tandem with a hands‑on leadership style.
• Ability to inspire, coach and develop others.
• Commercial awareness with experience managing labour, stock and operational performance.
• Confidence in building relationships with senior clients and stakeholders.
• Excellent organisational skills with the ability to prioritise competing demands.
• Strong IT skills.
• Exceptional attention to detail and commitment to maintaining consistently high standards.
• Proactive, resilient and solutions‑focused approach, remaining calm under pressure.
• Flexibility to support the operational needs of the business, including occasional early starts.

Benefits

• Free meals
• Free on‑site gym
• Contributory pension scheme
• Career Pathways and MyLearning programmes
• Digital GP and wider healthcare benefits for you and immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com and others
• Discounts on groceries at Tesco, Sainsbury’s, Morrisons and others
• Up to 44% off cinema tickets
• Cash rewards for spending on a wide range of brands
• Free wellness, mindfulness and exercise classes
• Share discounts and offers with friends and families

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