Job Title and Reference
Apply for Schools Desktop Support Analyst – Blaenau Gwent Schools at Torfaen County Borough Council in WLS, GB. This is a full‑time on‑site position offering career growth opportunities.
Salary: Grade 6 – £32,597 – £35,412 (Annual)Contractual hours: 37 per weekBasis: Full Time – PermanentJob category/type: IT, Shared Resource ServiceDate posted: 07/07/2026Job reference: REQ006451
Job Overview
The Schools Desktop Support Analyst will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The team is multi‑site, with offices at Usk County Hall and Newport Civic Centre, and works with partner schools to deliver SLAs and project work based on service need. The role’s primary purpose is to provide SLA support to Blaenau Gwent Schools.
Core Values
- People – trusting, supporting, contributing and helping one another.
- Sharing – Keeping everyone informed, clear and simple communications, open and transparent, sharing knowledge.
- Practices – Leading and managing consistently, operating professionally, developing and growing our people, being inclusive when making decisions.
- Adding Value – Caring about SRS performance, caring about our customers, delivering high quality, value for money services.
- Common Purpose – Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.
Responsibilities
- Provide 1st/2nd line support to schools across the region.
- Escalate to 3rd line where necessary.
- Strive to meet and exceed Service Level Agreement (SLA) performance targets.
- Maintain a good working knowledge of IT hardware and software.
- Employ an excellent communication style to meet the needs of different levels of understanding when providing support and advice to schools.
- Work effectively both within a team and individually.
Qualifications
- Experience of desktop support.
- Good working knowledge of IT hardware and software.
- Excellent communication skills.
Essential Criteria
You must demonstrate how you meet the Essential criteria listed in the attached Person Specification to secure an interview.
Additional Information
- The post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting, which must be met before the post can be offered.
- Welsh Language Skills are desirable but not essential.
- Applications should be submitted via the Torfaen Council vacancies website; CVs and applications submitted to any other websites will not be received.
Contact Details
- Phil Lewis – Phil Lewis@SRSwales.com / Phone: 01633 648620
- Cath Barnard – cathbarnard@SRSwales.com / Phone: 07966 881499
Equality, Diversity & Inclusion
Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We welcome applications from people of all backgrounds and under‑represented groups. Welsh Language Skills are desirable for this post but not essential. We are a registered Disability Confident Leader and are committed to employment and career development for disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager.
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