First Line Support Team Lead – Retail IT & 24/7 MSP

HSO is seeking a Managed Services – First Line Support Team Lead in the United Kingdom to lead the 1st line support function for a single customer. You’ll oversee daily operations, rotas, escalations, and service reporting, ensuring high-quality, responsive support for retail environments.

You will mentor the team, drive continuous improvement, manage performance, and coordinate with customer stakeholders. This 12-month fixed-term role offers exposure to MS technologies and a collaborative,

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