Customer Service Advisor

Customer Service Advisor – Slough

The rewards

• A competitive salary ranging from £31,500 to £38,500 per annum
• Free on-site parking
• A permanent position in a reputable company within the FMCG industry
• Opportunities to work in a supportive and collaborative environment

The role of Customer Service Advisor

• Respond promptly and professionally to customer inquiries via phone and email
• Process orders accurately and ensure timely delivery of goods
• Resolve customer issues and complaints with a focus on maintaining satisfaction
• Collaborate with internal teams to ensure smooth operations and communication
• Maintain accurate records of customer interactions and transactions
• Monitor and follow up on outstanding orders and payments
• Provide support to the sales team by managing customer accounts and queries
• Ensure compliance with company policies and industry regulations

The ideal Customer Service Advisor

• A strong background in customer service
• A keen eye for detail and the ability to manage multiple tasks effectively
• Proficiency in using customer relationship management (CRM) software
• A proactive and solutions-focused approach to customer queries
• Familiarity with order processing and account management systems

This is a fantastic opportunity for a Customer Service Advisor to join a thriving team in the FMCG industry. The role requires a focus on delivering excellent customer service and ensuring smooth communication with clients and internal teams in Slough.

This company is a well-established organisation in the FMCG sector, known for its commitment to providing high-quality products and services.

Operating as part of a medium-sized team, the company values efficiency and customer satisfaction in all aspects of its operations.

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