Introduction
Medequip are offering an exciting opportunity to join their team as a Business and Admin apprentice. Gain the knowledge, skills and behaviours to kickstart your career within the business and professional industry.
About the Employer
Medequip is a specialist logistical business that provides innovative solutions in the Health and Social Care sector. As one of the longest‑serving providers of contracted ‘Community Equipment Services’, Medequip offers fully integrated services that include procurement, storage, delivery, installation, technical demonstration, repair, maintenance, collection, cleaning and recycling of homecare medical equipment. The company also delivers online retail, assessment, continence products, hoists, wheelchairs, sensory loss equipment and falls‑prevention services.
What You’ll Do
- Managing inbound and outbound calls, leasing with service users, their families and prescribers within Medequip agreed KPIs.
- Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately.
- Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary.
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse.
- Ensuring all steps are taken to contact the client, lease with the prescriber and put order on review when contact is not achieved.
- Answering emails and complaints within Medequip agreed timeframes.
- Liaising between health professionals and service users.
- Ensuring Technician’s mix of work is acceptable by assessing the workload.
- Managing reception and facilitating retail sales.
- Using the online ordering system to triage and process incoming clinical orders from prescribers across the county.
- Completing extensive phone work to speak with service users to agree convenient delivery and collection dates.
- Booking activities to technicians in order to adhere to order KPI targets.
- Responding to the order speed within the required timeline (e.g., same‑day/next‑day emergencies).
- Taking incoming calls from prescribers and service users to triage requests and respond accordingly (e.g., raise a repair or collection).
- Liaising with the warehouse via an online chat platform to identify stock requirements and fulfil orders.
- Maintaining provision of user manuals and instructions to the warehouse for equipment provided to services.
- Training on service provision to support the depot online query portal.
- Completing mandatory training, e.g., cyber security, safeguarding, equality and diversity.
Training Outcome
On successful completion of your apprenticeship you may be offered a full‑time position with the company. You could also potentially look at higher‑level apprenticeships to continue your business career.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem‑solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical skills
- Team working
- Initiative
- Non‑judgemental
- Patience
Qualifications
- GCSE English – grade 4 or equivalent
- GCSE Maths – grade 4 or equivalent
Course Information
- Course: Business Administrator (Level3)
- Route: Business and Administration
- Apprenticeship Level: Advanced
- Working Arrangements: Monday to Friday, 9am to 5pm
- Expected Duration: 1year6months
- Training Provider: Cornwall College
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