Job Details
Salary: Grade 5, £26,824 – £29,540 per annum.
Rate: £13.90 – £15.31 per hour.
Hours: 37 per week.
Contract: Temporary for 6 months from start date.
Responsibilities
You will be responsible for investigating and resolving service complaints from tenants, leaseholders, elected members, MPs and contractors. You will meet, liaise and consult with tenants, leaseholders, other agencies, contractors, elected members and interested parties to support repair and void service. You will be responsible for ensuring that all enquiries are responded to within agreed timescales as referenced in the Housing Ombudsman complaint handling code (2024) and will aim to positively resolve issues and complaints providing advice and information as required.
Requirements
You will need to be enthusiastic and self‑motivated, with the ability to operate effectively as a member of a team, and also be able to undertake lone working, accurately following working procedures, but also using own initiative to breakdown problems, ask the right questions and the courage to take the appropriate action.
To be appointed you must be able to prove your right to work in the UK, and maintain a valid active right to work.
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