Data & AI Network Ops Lead

Your role

As the Data & AI Ops Lead, you will be responsible for the strategic design, implementation, and operational management of the ServiceNow CMDB, data, and AI Ops capabilities. This leadership role is central to establishing a ‘single source of truth’ and driving operational intelligence across a complex, multi-domain telecommunications environment.

In this role you will play a key role in:

• CMDB & Data Governance, Platform Implementation
• AI Ops Enablement
• Integration & Enrichment, Operational Intelligence
• Leadership & Collaboration

Your profile

Required Experience:

• Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and Event Management.
• Expertise in data governance, data quality management, reconciliation, and CI lifecycle management.
• Proven experience in implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation.
• Ability to build operational dashboards, KPIs, reports, and service health views using tools like ServiceNow Performance Analytics.
• Experience in integrating data from a wide range of sources, including monitoring platforms, OSS systems, and cloud environments.
• Experience with other OSS/AIOps platforms (e.g., Netcracker, ElasticSearch).
• Familiarity with graph databases, vector databases, and knowledge graphs.
• Experience with data streaming and processing platforms (e.g., Kafka, Google BigQuery)

Preferred Certifications

• ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or Event Management.
• ITIL 4 Foundation.
• Certifications in Data Governance, AI/ML, AIOps, or major cloud platforms (Azure, AWS, GCP).
• Observability platform certifications (e.g., Splunk, Dynatrace, Datadog).

Make it real – what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Disability Confident Employer (Level 2)

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.

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