Salesforce Solution Architect

Salary: £? – ? per year

Requirements

• Minimum 10 years of overall Salesforce experience.
• Proven experience as a Salesforce Solution Architect, Salesforce Technical Architect, or Senior Salesforce Architect.
• Experience architecting and delivering large-scale Salesforce implementations involving Service Cloud, Agentforce, and Data Cloud.
• Experience defining enterprise integration architectures involving Salesforce and external systems.
• Experience leading architecture governance, technology strategy, and solution design initiatives across multiple projects.
• Experience working with cross-functional teams, business stakeholders, and senior leadership.
• Experience in enterprise application delivery and digital transformation programs.
• Deep understanding of Salesforce platform architecture and enterprise solution design.
• Experience with Agentforce, including AI agents, prompt configuration, agent actions, orchestration, automation, and Salesforce AI capabilities.
• Strong understanding of Salesforce architecture patterns, governor limits, platform capabilities, and scalability considerations.
• Hands‑on knowledge of Apex, Lightning Web Components, Flows, Salesforce APIs, and platform development concepts.

Responsibilities

• Own the end‑to‑end solution architecture for Salesforce implementations across Service Cloud, Agentforce, and Data Cloud.
• Work with business stakeholders, enterprise architects, product owners, and delivery teams to understand business requirements and translate them into scalable and sustainable Salesforce solutions.
• Write high‑level design documents that define solution architecture, application design, integration strategy, data architecture, security model, and overall implementation approach.
• Design scalable Agentforce solutions, including AI‑powered agent experiences, prompts, actions, orchestration, automation, and integration with enterprise systems.
• Define and govern Salesforce Data Cloud architecture, including data ingestion, identity resolution, customer data unification, segmentation, activation, and real‑time customer engagement strategies.
• Architect Service Cloud solutions including case management, omni‑channel routing, knowledge management, entitlements, milestones, customer service automation, and service operations optimisation.
• Define integration architecture between Salesforce and enterprise applications using REST, SOAP, middleware platforms, event‑driven architecture, platform events, and APIs.
• Establish Salesforce security architecture, including data visibility models, sharing strategies, role hierarchy, permission management, compliance, and governance requirements.
• Review and approve solution designs, technical designs, configurations, integrations, and deployment approaches to ensure alignment with architectural standards and best practices.
• Drive technical and solution design workshops with business and technology stakeholders.
• Identify architecture risks, platform limitations, and technical dependencies, and provide mitigation strategies.
• Provide estimation support, roadmap planning, technology recommendations, and platform strategy guidance.
• Mentor Technical Leads and development teams on Salesforce architecture best practices and scalable solution design.

Technologies

• AI
• Apex
• Architect
• Cloud
• Support
• Lightning Web Components
• REST
• SOAP
• Salesforce
• Security
• Web

This is a 1-year hybrid assignment with 3 days per week in the office, starting as soon as possible. You will work closely with business stakeholders, enterprise architects, technical architects, delivery leads, and development teams to provide architectural governance and help deliver scalable, secure, and high-performing Salesforce solutions across the enterprise.

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