Team Support Manager – Foods- Leamington Shopping Park

Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to serve, sell and fill, and lead the floor in the absence of the Colleague Manager.

Working Pattern

• Monday 09:00 – 16:00
• Wednesday 09:00 – 16:30
• Thursday 09:00 – 17:00
• Friday 08:00 – 17:00
• Saturday 09:00 – 17:00

Key Responsibilities

• Coordinate resource to deliver operational tasks during the fill operation and when the Colleague Manager is absent.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across the store at the correct times.
• Coordinate the team to deliver a clean, safe and well‑presented store.
• Play a part in creating a great team atmosphere that is inclusive of everyone.
• Role model great customer service and the M&S behaviours and colleague expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help achieve high performance and recognise outstanding colleagues.
• Support nearby stores if operationally required.
• Act as a key holder and answer call outs as required.
• Perform tasks related to building opening and closing, including receipt of vehicles, temperature controls, logging operational issues with relevant helpdesks, cash handling and TSL compliance during peripheral hours.

This is a frontline role, not for the faint‑hearted. For those ready to roll up their sleeves, there is huge opportunity.

Are you ready for it? Take your mark and apply today.

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