Retail Protection Delivery Consultant

About the Role

We have an exciting opportunity for a Retail Protection Product Consultant to join our team. You will help design, implement, and manage Zurich’s protection products to secure customers’ financial futures, supporting every stage of the protection product development plan.

Responsibilities

• Collaborate with Proposition Development and other functional teams to define product requirements and work with third‑party software partners to implement and maintain new and existing propositions on the Life Protection Platform.
• Assist colleagues in analysing the protection market, competitors, and customer needs to identify gaps and opportunities for commercial advantage.
• Support feasibility assessment of new product ideas, build business cases, and recommend whether to proceed.
• Conduct data analysis to support product assessments and ensure decisions are evidence‑based.
• Drive proposition‑led projects to refresh, upgrade, or create new protection propositions.
• Collaborate with experts across the business to ensure changes meet customer needs while maintaining personalisation, flexibility, and cost‑effectiveness.
• Identify, monitor, and mitigate delivery and regulatory risks before launch, following product development and risk & compliance procedures.
• Help develop and maintain our propositions on industry quote portals and best‑advice systems.
• Monitor regulatory changes and lead the implementation of necessary adjustments with subject‑matter experts.
• Build and maintain a network of experts in all relevant areas to support ongoing product innovation.

Qualifications

• Early‑career candidate with a strong interest in the UK life and retail protection market.
• Desire to become a subject‑matter expert in retail protection and to develop deep product and platform expertise.
• Passion for protecting customers’ financial futures and a customer‑first mindset.
• Some experience working successfully in cross‑functional teams.
• Effective communication skills tailored to each situation, ensuring all stakeholders can contribute and feel listened to.
• Self‑starter with a growth mindset, comfortable thinking creatively to overcome project delivery obstacles and challenges.
• Proficiency in using data, research, and customer and adviser feedback to drive business results.
• Strong logical thinking and problem‑solving abilities, with consistent attention to detail.

Working Arrangements

Flexible working arrangements are available, including part‑time, flexible hours, job share, remote work and compressed hours.

Equal Employment Opportunity

We are an inclusive employer committed to ensuring all candidates feel comfortable and are treated fairly throughout the interview process. We welcome applications from all individuals, irrespective of background, disability or any other protected characteristic.

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