Night Front of House Lead — Hotel Guest Experience

Merlin supports LEGOLAND Windsor Resort for night-time Front of House leadership. You will guide the Front of House team during night shifts, ensure smooth operation, and liaise with Housekeeping on room allocations and guest status.

You’ll coach staff to deliver exceptional guest service and manage guest feedback with management input. The role focuses on developing a high-performing team, maintaining policy adherence, and delivering a memorable guest experience in a busy hotel environment at

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