Introduction
You will play a key role in supporting customers, merchants, stockists and internal teams with all aspects of order management and supply chain activities. You’ll learn how to process customer orders accurately, track deliveries, resolve supply chain issues and provide exceptional customer service via phone, email and Microsoft Teams.
About the Employer
Worcester Bosch is a major heating and hot water appliance manufacturing company.
What You’ll Do
Accurately process all customer purchase orders, electronically and manually with the support of digital tools.
Act as a key contact for supply chain enquiries (via phone, e-mail and Microsoft Teams) relating to part numbers, pricing, product availability, delivery status, product identification and basic compatibility.
Maintain first‑class phone availability with minimum customer waiting time.
Strive to achieve and maintain departmental KPI targets including call reachability of > 98.5% and >99% sales order accuracy.
Training Outcome
Training on full product range.
Factory tour.
Full training on inbound and outbound call handling.
All departmental tasks.
All software and applications used.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential – GCSE English – 4
- Essential – GCSE Maths – 4
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
- Working Week: 8am – 5pm, Monday – Thursday. 8am – 4pm or 9am – 5pm, Friday.
- Expected Duration: 1 Year 6 Months
Training Provider
HEART OF WORCESTERSHIRE COLLEGE
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