LCL Export Operator

LCL Export Operator (458272) Basildon, England

Salary: GBP28000 – GBP32000 per annum

Job type: Permanent

Salary: Up to £32,000

Key Responsibilities

• Manage the complete LCL export process from booking through to shipment completion.
• Book containers with carriers and obtain hazardous cargo approvals where required.
• Coordinate with UK warehouses to arrange container loading schedules.
• Prepare and issue loading manifests to warehouses.
• Submit Bill of Lading instructions to carriers within required documentation deadlines.
• Review Master Bills of Lading for accuracy and resolve any discrepancies.
• Send shipment pre-alerts to overseas agents and offices within 48 hours of vessel departure.
• Ensure all shipment costs and revenue are entered accurately within the correct accounting period.
• Process profit-sharing calculations where applicable.
• Maintain clear and accurate operational records and correspondence.
• Escalate and communicate operational issues to management as required.
• Investigate and resolve customer invoice queries.
• Verify supplier invoices and dispute any incorrect charges.
• Complete file closure procedures, ensuring all costs and charges have been captured and profitability maximised.
• Provide professional telephone support to customers, suppliers, and partners.
• Receive customer bookings and issue booking confirmations.
• Arrange UK haulage and transport requirements where necessary.
• Support the wider export operations team as required.

Skills & Experience

• Experience in freight forwarding export operations for a UK based forwarder
• Knowledge of LCL export processes and documentation.
• Strong understanding of Bills of Lading and shipping procedures.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple shipments and deadlines simultaneously.
• Strong communication and customer service skills.
• Competent user of Microsoft Office and freight management systems.
• Experience working with carrier bookings and consolidations.
• Knowledge of hazardous cargo procedures.
• Experience arranging UK haulage.
• Familiarity with cargo accounting and profitability controls

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