Caseload Support Specialist – Onsite Manchester

Company: Teleperformance
Apply for the Caseload Support Specialist – Onsite Manchester
Location: Manchester
Job Description:

Teleperformance in Manchester is seeking dedicated Contact Centre Agents for an on-site role with no remote option. The position involves assessing cases, providing empathetic customer service and confidential handling of sensitive information within a structured process.

You will manage a dedicated caseload, conduct thorough interviews, gather evidence, and collaborate with teams and agencies to support vulnerable customers. Training is provided and BPSS checks apply.

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Posted: July 18th, 2026