Multichannel CX Team Lead: Coaching & Performance

Vintage Cash Cow is building a new Multichannel Customer Team at our Morley offices to deliver high‑quality customer experiences. This hands‑on leadership role drives performance, quality, and customer satisfaction across phone, email, and chat, balancing ops oversight with coaching and continuous improvement.

You will lead teams through change, manage scheduling and workload, and champion a culture of ownership and adaptability to enhance end‑to‑end customer experiences.

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