Contact Center Senior Test Analyst

Job Title: Contact Center Senior Test Analyst

Location: Hybrid (x3 days from Horsham or London)

Banking and Insurance experience preferred.

Visa: Only ILR/British

We are looking for an experienced Contact Center Senior Test Analyst to provide independent QA oversight for a large-scale Contact Centre and Infrastructure Migration programme. You will govern testing activities, challenge vendor deliverables, establish quality gates, and ensure successful end-to-end testing and business sign-off.

Key Responsibilities

• Provide independent Test Assurance and Governance.
• Review and challenge test strategies, plans, and vendor deliverables.
• Define test governance, quality gates, entry/exit criteria, and POAP.
• Oversee Regression, Integration, UAT, Network, DR, Rollback, Call Recording, and End-to-End testing.
• Manage defect governance, risk reporting, and executive status updates.
• Ensure test evidence, business sign-offs, and programme closure activities are completed.

Required Skills

• Test Assurance & Test Governance
• Gamma Telephony & Enterprise Network Testing
• Test Strategy, UAT Governance & Defect Management
• IVR, Network Configuration, DR & Integration Testing

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