Customer Advisor

We are seeking a Customer Advisor to join our team at the Shelton site in Shrewsbury.

Position starts on 5th October 2026. This role includes a 4‑week training programme, Monday to Friday, 9:00 AM – 5:00 PM. You will work 37 hours per week in shifts between 8:00 AM and 6:00 PM, Monday to Friday.

As a Customer Advisor, you will chat with customers over the phone and email, taking full ownership of their needs and finding solutions. You will resolve queries end‑to‑end, make independent decisions when necessary, and work collaboratively with your team of 12.

Responsibilities

1. Communicate with customers via phone and email, providing timely and effective support.
2. Take ownership of customer queries and handle them end‑to‑end.
3. Identify process improvements and work to implement them.
4. Collaborate with team members and other departments to deliver excellent service.

Qualifications

• Positive, caring attitude with strong interpersonal skills.
• Ability to think on your feet in a fast‑paced environment.
• Confidence to make independent decisions and drive change.
• Willingness to adapt to evolving processes and solve new challenges.

Benefits

• A salary of £27,495.68, with annual company pay increases.
• 25 days holiday + bank holidays, with the option to buy/sell up to 5 days per year.
• Annual bonus scheme (up to £1,500, subject to eligibility).
• Family‑friendly policies including up to a year of fully paid maternity and adoption leave.
• Leading pension scheme – company matches up to 15% of employee contributions.
• Sharesave programme – opportunity to purchase Severn Trent plc shares at a discounted rate.
• Dedicated training and development through our Academy.
• Electric vehicle scheme and retail offers.
• Two paid volunteering days per year.

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