Assistant Branch Manager Customer Service Team · Christchurch

Job type: Full time

Location: Christchurch

Hours: 40 hours per week

Salary: £30,000 – £35,000

About Elliotts

Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.

We keep things straightforward – know our customers, work safely, deliver reliably, and support each other as a team.

Elliotts is led by Tom, the great-great-great grandson of the founder. That long‑term, hands‑on approach shapes how we operate and how we look after our people.

Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.

Duties & Responsibilities

• Deputising for the Branch Manager
• Multi‑skilled to support in all areas of the branch operation as required
• Ensure costs are challenged and controlled to maximise profitability
• Ensuring high standards of Customer Service, both face to face and over the phone
• Assisting with merchandising, stock control & stock ordering
• Key holder responsibilities
• Support margin improvement
• Help create a proactive and sales orientated culture
• Ownership of branch operations (Health and safety and vehicle management)

Requirements

• You will need to be highly organised with efficient time management and the ability to prioritise accordingly
• You will need to be confident, and sales focused, be adept at decision making, with excellent interpersonal skills
• You will be able to demonstrate effective leadership skills
• Previous experience at a similar level and a good understanding of branch operations is preferred, alternatively, experience in a Operational or Customer centric role
• Have a desire to develop and improve yourself and others
• Proactive and enthusiastic attitude
• Knowledge of building materials is preferable, but the ability to learn is essential.

Why join Elliotts

• Be part of a long‑established, independent business with strong values
• Play a key role in growing and evolving the operation
• Opportunity to develop your skills and progress your career
• Work as part of a supportive and close‑knit team

What’s in it for you?

• 24/7 wellbeing support
• Profit share bonus
• 22 days holiday
• Enhanced Maternity and Paternity pay
• Unlimited training
• Staff discounts
• Christmas Hamper
• Monthly Pizza on us

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