Introduction
As an Apprentice Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.
About the Employer
Greene King is the country’s leading pub retailer and brewer, running over 3,100 pubs, restaurants and hotels in towns, villages and city‑centre high streets across England, Wales and Scotland. With a rich heritage of over 200 years, we brew award‑winning beers and operate managed, tenanted, leased and franchised pubs from our headquarters in Bury St. Edmunds.
What You’ll Do
As a Team leader apprentice, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork. You’ll make sure the team maintain high standards and that our customers are kept happy. As a Team leader apprentice, you will:
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you’ll bring
- A great eye for detail, making sure every pint is poured to perfection.
- A role model to the team by giving great service and ensuring every customer receives a warm welcome.
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can‑do attitude and real team player.
What we offer
- A competitive salary and pension contribution.
- The chance to further your career across our well‑known brands – as one of the industry’s top apprenticeship providers, we provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Wage Stream – access your wage before payday when life happens.
- Retail discounts – receive up to 30% at Superdrug and exclusive discounts with three mobile providers along with many more.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Free employee assistance programme – Mental Health, well‑being, financial and legal support because you matter!
Apprenticeship Details
- A mixture of face‑to‑face and Skype/phone catch‑ups every 4‑6 weeks to discuss feedback and progress.
- A mixture of on‑ and off‑the‑job training, including workshops and webinars.
- Reviews every 12 weeks with your Line Manager and apprenticeship Trainer.
- The chance to gain functional skills in English and maths (if you don’t already have GCSE).
- A Hospitality Team Leader Apprenticeship Qualification once you have completed the 15‑month programme.
At Greene King, you’ll be working towards your Hospitality Supervisor Apprenticeship – Food and Beverage Level 3 Apprenticeship qualification over the course of 12‑18 months.
Training Outcome
- Communication skills
- Attention to detail
- Customer care skills
- Team working
Course Information
- Course: Hospitality Supervisor (Level 3)
- Level: 3
- Route: Catering and hospitality
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: 20+ hours – shift work including evenings and weekends, exact shifts to be confirmed.
- Expected Duration: 1 Year 3 Months.
- Training Provider: LIFETIME TRAINING GROUP LIMITED.
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