Company Description
Charles Harding Estate Agents has been serving all areas of Swindon since 1977, offering valuation and estate agency services across a wide range of residential properties. The company has built a long-standing reputation for local market expertise, professional advice, and reliable customer service. With deep roots in the community, Charles Harding provides tailored support to landlords, tenants, buyers, and sellers. Team members benefit from working in an established, stable business with a strong focus on quality and integrity in every client interaction.
Role Description
The Real Estate Rental Manager is a full‑time, on‑site role based in Swindon, responsible for overseeing the day‑to‑day management of rental properties and lettings activities. This role includes handling landlord and tenant enquiries, coordinating viewings, managing tenancy applications, preparing tenancy agreements, and monitoring rent collection and arrears. The Real Estate Rental Manager will liaise with contractors to arrange repairs and maintenance, conduct regular property inspections, and ensure compliance with relevant regulations and company policies. The role also involves maintaining accurate records, updating property listings, providing clear communication and service to clients, and supporting the broader estate agency team with rental market insight and reporting.
Qualifications
- Strong knowledge of landlord/tenant matters and property management, including tenancy processes and rental legislation.
- Experience working within an estate agency or lettings environment, with familiarity across estate agents and lettings operations.
- Proven customer service skills, with the ability to communicate clearly, manage expectations, and build long‑term client relationships.
- Organizational and administrative skills, including accurate record‑keeping, time management, and attention to detail.
- Ability to work on‑site in Swindon, managing multiple properties and tasks in a fast‑paced environment.
- Comfort using property management or CRM software, email, and standard office applications.
- Relevant industry qualifications (e.g., ARLA or similar lettings certifications) or equivalent experience are beneficial.
- Valid UK driving licence and access to a vehicle for property visits and inspections is advantageous.
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