Job Description
Senior Associate, Client ProcessingAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member to join our EMEA Funds team within Custody Trade Services. This role is located in Manchester, UK and will be working on a hybrid basis. (4 days a week in the office).
Responsibilities
- Oversee the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
- Review and deal with complex queries.
- Ensure the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
- Act as the team supervisor and as first line of escalation where required.
- Build strong relationships with clients to deliver on their and BNY’s objectives.
- Build a strong team where you model what good looks like.
- Review existing processes and build on opportunities to utilize AI and digital solutions.
Qualifications
- Must have a high level of attention to detail and be able to evidence past experience of identifying and correcting errors in a process/procedure.
- Previous Client Facing Experience Essential.
- High level English language skills.
- Experience of working to short deadlines.
- Highly numerate.
- Excellent organisational skills and ability to manage own deadlines and workloads.
- Experience of using non-Microsoft systems (including employer bespoke systems) desirable.
- Demonstrable AI and digital tools experience.
- Experience of reconciling data.
- Financial Services experience.
- Working with customer data.
- Experience in the securities or financial services industry.
- Client focused outlook.
Awards and Benefits
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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