Operations Manager – Interim
Location: Durham and Cleveland (regular travel required between locations)
Salary: £70,000
Closing Date: 30-06-2026
Overview
You will be responsible for ensuring the effective day-to-day running of services, working closely with clinical and operational teams to deliver high-quality care, meet contractual requirements and achieve agreed performance targets.
This is a key leadership role, working with internal teams and external partners to maintain strong relationships, improve service delivery and support continuous improvement.
Experience working within custody, police or forensic environments would be beneficial, but it is not essential. We are looking for someone with strong operational leadership experience who can quickly build relationships, manage teams and deliver results in a complex environment.
Key Responsibilities
- Lead operational delivery across services, supporting teams to achieve performance targets and deliver high standards.
- Work closely with clinical and operational leads to ensure effective service delivery.
- Build positive relationships with clients, stakeholders and external partners.
- Support workforce planning, rota management and staffing requirements.
- Lead and develop teams, encouraging engagement, accountability and continuous improvement.
- Monitor operational performance and provide clear management information.
- Support contract delivery, governance and performance management.
- Identify opportunities to improve quality, efficiency and service outcomes.
- Represent the service at meetings and provide assurance on performance and improvement activity.
- Support change, service development and business continuity planning.
About You
You will be an experienced operational leader who is confident working in a complex organisation and able to lead teams through change.
You will have:
- Experience in operational management and stakeholder management.
- The ability to motivate, develop and support teams.
- Strong communication and decision‑making skills.
- The ability to manage competing priorities and deliver against objectives.
- A proactive approach to improving services and performance.
- Experience working across multiple sites.
- A degree or equivalent formal leadership training is required, along with the ability to pass an enhanced DBS check.
Benefits
- Bike2Work Scheme – Save up to 42% on bikes & equipment
- DSE Eye Tests and Spectacles – Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program – 24 hour helpline with 24/7 support for counselling, legal, medical & more
- Employee Recognition – ‘On the Spot’ & ‘Extra Mile’ Awards
- Family Friendly Policy – Support for maternity, paternity, adoption & fertility leave
- Long Service Award – Celebrating 5 & 10 years of service
- Menopause Support – HRT subscription covered & Menopause Pledge
- NHS Discount – Blue Light Card eligibility
- Paid Sick Pay – 10 days per year
- Professional Development – Training, courses & team‑building opportunities
- Workplace Savings and Low Interest Loans – Payroll savings & low‑interest loans
- Your Birthday off!
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