By taking on the complexity of facilities management, EMCOR UK enables Defence organisations to stay focused on their core mission while we ensure the infrastructure behind it performs without compromise.
Role Overview
To provide technical and administrative support to the Account Manager and to co-ordinate all PPM and Reactive works in an efficient and effective manner.
Responsibilities
- Co-ordinate all billing and prompt processing of reactive, labour and subcontractor costs
- Carry out various personnel duties such as holiday and sickness reporting, booking accommodation and dealing with expenses
- Ensure all sites are compliant with EFS procedures and policies and issue these documents
- Operate the EMCOR Helpdesk, allocate work to the EMCOR site teams and update the client helpdesk with progress
- Support the Technical & Account Managers
- Maintain all files, contract and IMS documents
- All-site purchasing using JD Edwards and processing of chargeable/non-chargeable works
- Process works-in-progress paperwork ready for invoicing
- Produce monthly reports for the client
- Schedule, plan and allocate all PPM work for EMCOR and specialist contractors
- Organise call outs to sub-contractors for repairs
- Deal with sub-contractor enquiries
- Maintain call-out rota
- Pursue return of all paperwork both internally (technicians) and externally (reports and quotes from sub-cons)
- Check the accuracy of weekly timesheets
- Write letters as required
- Deal with in and out post
Qualifications
- Solid experience within a similar role
- Computer-literate with Word and Excel skills
- Good understanding of the importance of customer service
- Ability to work on own initiative and under pressure
- Good interpersonal skills
- Exceptional planning and organisational skills
- Ability to multi-task and manage time effectively
- Good all-round knowledge of building services operations
Benefits
- 25 days holidays + bank holidays
- Holiday Buy Scheme – up to 5 days a year
- Industry leading maternity and paternity policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive learning & development opportunities, including progression opportunities
- Access to flex benefits: discount shopping, gym, mobile, family activities, insurance, dining experience, car leasing and breakdown cover
- Bike‑to‑work scheme
- Paid volunteering and charity days
- Medicash – health cash plan covering dental, optical, physiotherapy and health & wellbeing
- Employee assistance programme – guidance and advice on personal, health, legal and financial queries
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
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