Ballerz is a new immersive football entertainment concept launched in 2024 at Bluewater Shopping Centre, designed to harness the power of football to connect people. The venue combines innovative technology and interactive experiences to create a dynamic environment for guests of all ages. Ballerz focuses on delivering high‑energy, social experiences centered around the sport, from casual visits to special events. Team members join a fast‑growing concept where creativity, customer engagement, and a passion for football‑inspired entertainment are highly valued. More information about Ballerz can be found at https://ballerz.co.uk/.
The role
You’ll play a vital role in supporting our sales operation, ensuring enquiries are handled efficiently and every customer receives an exceptional experience from first contact through to booking.
- Managing inbound enquiries across phone, email and online channels
- Preparing quotes, booking confirmations and customer documentation
- Maintaining accurate booking information within our CRM and internal systems
- Supporting the Sales Manager with daily administration and reporting
- Help with client tours, hospitality events delivery, and proactive outreach
Customer & Booking Management
- Coordinating bookings for corporate events, birthday parties, private hire and group experiences
- Following up enquiries to maximise conversions
- Managing customer communications professionally and efficiently
- Scheduling client meetings, venue tours and appointments
- Supporting sales campaigns through email and outbound calling
Administration & Reception
- Acting as the first point of contact for visitors, calls and emails
- Managing the shared sales inbox and ensuring enquiries are responded to promptly
- Returning missed calls and keeping customers informed throughout their booking journey
- Supporting front‑of‑house during busy periods and events where required
- Representing the Ballerz brand with enthusiasm and professionalism
- Actioning essential event and birthday party administrative tasks
What we’re looking for
- Friendly, confident and enjoy speaking with people
- Exceptionally organised with excellent attention to detail
- Able to prioritise multiple tasks in a busy environment
- Proactive and happy to take ownership of your workload
- A strong communicator, both written and verbal
- Computer literate and comfortable using Microsoft Office
It would be great if you also have
- Previous administration, sales support or customer service experience
- An interest in football, hospitality or live events
- Good knowledge of the local area, or an existing network of local schools, sports clubs, businesses or community organisations
Why join Ballerz?
We’re building something special, and we’re looking for people who want to grow with us.
You’ll receive:
- Full training and ongoing development
- Support from an experienced Sales Manager and Head of Sales
- Opportunity to progress as the business expands
- Commission opportunities
- Staff meals while on shift
- Flexible working arrangements
- A fun, collaborative workplace where every day is different
Working Hours
We’re flexible and can consider both full‑time and part‑time applicants. Occasionally weekend availability is preferred, as this is when many of our events take place, but we’re happy to discuss working patterns.
Additional Information
- Applicants must have the right to work in the UK.
- Ballerz is committed to creating an inclusive workplace where everyone feels welcome. We encourage applications from people of all backgrounds, experiences and abilities.
- If you require any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to support you.
- We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.
- Please note that this job description is intended as a guide to the main responsibilities of the role and is not exhaustive. Duties may change in line with the needs of the business as Ballerz continues to grow.
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