Job Title: Homelessness Officer
-Proven experience of homelessness casework (mandatory)
-Experience working within homelessness services (mandatory)
Location: Westminster City Council
Rate: 30.77 per hour (Umbrella)
Working Arrangement: Hybrid (office and home-based working as required)
Contract Type: Agency / Temporary
About the Role
Westminster City Council is seeking an experienced Homelessness Officer to support our Housing Services team.
This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with particular emphasis on working with families.
The successful candidate will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and council policies, and delivering a customer-focused service led by empathy, professionalism, and clear communication.
Key Responsibilities
-Undertake homelessness casework across prevention and relief duties, including work with families.
-Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face interactions.
-Accurately record and document all case activity using case management systems and relevant spreadsheets.
-Ensure decisions and assessments comply with homelessness legislation, guidance, and local policies Communicate clearly and effectively, leading all customer interactions with empathy and understanding.
-Independently drive workloads forward and resolve queries in a fast-paced environment.
Requirements:
-Proven experience of homelessness casework (mandatory)
-Experience working within homelessness services (mandatory)
-Experience handling both prevention and relief duties
-Knowledge and understanding of homelessness legislation and associated policies
-Experience working with families within a housing or homelessness context
-Strong written and numerical skills
-Experience using case management systems