Service Coordinator
London – North West London£30,000–£34,000 per annum | Full-time | Permanent | 40 hours per week We’re looking for a proactive and organised Service Coordinator to join a fast-paced maintenance and engineering support team. This is a key role focused on keeping field engineers efficiently scheduled while ensuring clients receive a responsive and professional service. Working closely with the Operations Lead, you’ll play a central part in managing workloads, coordinating appointments, and keeping communication flowing between engineers, customers, and internal teams.
What you’ll be doing:
- Handling incoming calls and monitoring shared inbox communications
- Logging service requests and allocating jobs through the internal system
- Planning and adjusting engineers’ schedules to maximise productivity
- Keeping diaries filled several days ahead to maintain workflow efficiency
- Booking appointments and confirming access with customers and site contacts
- Monitoring job progress throughout the day and providing updates where needed
- Liaising with engineers daily to confirm upcoming schedules
- Arranging materials and parts to support successful first-time completions
- Assisting with basic quotations and following up on outstanding approvals
- Completing standard compliance documentation when required
- Reviewing completed jobs and arranging any necessary return visits
About you: You’ll be highly organised, confident communicating with a range of people, and comfortable working in a busy, ever-changing environment. Previous experience in scheduling, coordination, or a similar operational role would be a strong advantage.
Please call Alice to discuss the role in more detail.
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