Job Description
Our philosophy is to understand our customers’ business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change.
Role: The role is to service customers by determining requirements, answering inquiries, processing applications, fulfilling requests, and maintaining database/work records/filing. Advisors will ensure that calls are answered in a timely and professional manner and resolved by demonstrating a detailed knowledge and understanding of the contract.
Responsibilities
- Determine customer requirements.
- Answer inquiries and resolve calls professionally.
- Process applications and fulfill requests.
- Maintain database, work records, and filing systems.
- Ensure compliance with company policies and procedures.
- Participate in regular training and development sessions.
Qualifications
- 5 GCSEs grade A-C, including English, Maths and Science.
- Excellent telephone skills.
- Good keyboard skills.
- Proficiency in Microsoft Excel and Word.
- Customer service focus.
- Strong listening and verbal communication.
- Relationship building and people skills.
- Organisational skills to schedule daily/monthly workload.
- Interest in flexible shifts including weekends (part‑time candidates considered).
- Problem solving and multi‑tasking ability.
- Training on the system, processes, and procedures is included.
Benefits
- Private medical cover funded by NEC for employees (family members may be added for an additional cost).
- 25 days paid holiday with option to buy/sell (Full‑time equivalent).
- Basic salary life assurance cover funded by NEC (option to increase cover at an additional cost).
- Group pension plan with employer contributions up to 8.5 %.
- Flexible benefits package to suit individual needs.
- Free access to LinkedIn Learning with over 15000 courses.
Other Information
- Must be able to demonstrate a pre‑existing right to work and travel within the UK.
- All offers are subject to satisfactory vetting, references, and occupational health checks.
- Depending on the nature of the role, a Disclosure Barring Service (DBS) check may be required.
Equal Opportunities
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please let us know. We are committed to ensuring an inclusive and accommodating experience for all candidates.
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