About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, and employ around 2,000 colleagues who support wholesale distribution operations for independent retail estate and company‑owned retail stores, as well as the SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land’s End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food‑to‑go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We take pride in serving communities and strive to provide efficient, quality customer service for all our customers. We also support local charities and community organisations, with a main charity partner, Marie Curie.
About St Agnes
St Agnes is a picturesque village on the north coast of Cornwall, celebrated for its stunning coastal scenery and rich mining heritage. The local SPAR shop on Vicarage Road is a community favourite, offering a wide range of groceries, fresh produce, and convenient services such as an in‑store bakery and lottery.
Customer Service Assistant Role
This is not just a job in a shop – it’s a retail career with training, learning, and apprenticeship opportunities that are endless. Below is a taster of what you’ll do and what you’ll need to show us.
Responsibilities
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: You will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye‑catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to detail so we can process all sales transactions accurately and efficiently, including cash‑up tills, and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age‑Related Sales: Ensure compliance with Age‑Related Sales regulations and Think 25 guidance.
- Health and Safety: You’ll understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in‑store purchases: you deserve to save while you shop.
- Time to Recharge: 5.6 weeks per year, calculated on a pro‑rata basis.
- Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Company Pension Scheme: Available after just 3 months of service.
- Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team, apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
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