Senior Associate Customer Support

Position Summary

Based at our organization Animal Health HQ in Milton Keynes, this role supports the Customer Services team in handling enquiries, complaints, and orders via phone, email, and other channels. You’ll work in a fast-paced environment, managing multiple priorities while maintaining a high level of accuracy across all customer interactions and business processes.

Key Responsibilities

• Manage customer queries and business enquiries.
• Process orders and manage the full order lifecycle in SAP.
• Coordinate and administer product allocations, ensuring fair and accurate distribution of constrained stock while communicating effectively with customers and internal & external stakeholders.
• Handle calls, complaints, disputes, credits, and returns.
• Provide accurate product and service information.
• Liaise with logistics and finance teams to resolve issues.
• Maintain reports and raise incident reports as needed.
• Keep SAP systems updated and support meetings and administrative tasks.
• Manage competing priorities, meet deadlines, and maintain attention to detail under pressure.
• Support compliance, continuous improvement, and training activities.

Requirements

• Proven experience in customer service and order processing.
• Strong problem‑solving, decision‑making, and organisational skills.
• Proficient in SAP, CRM systems, and Microsoft Excel.
• Exceptional attention to detail with a proven ability to maintain accuracy in a high‑volume environment.
• Ability to multitask effectively, prioritise workload, and perform under pressure.
• Excellent communication skills and a collaborative team approach.
• Self‑motivated, proactive, resilient, and eager to learn.

Required Skills

• Customer Queries
• Customer Service
• Problem Resolution
• SAP Systems
• Service Requests
• Technical Support

Job Details

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: No Travel Required

Flexible Work Arrangements: Hybrid

Shift: Not Indicated

Valid Driving License: No

Hazardous Material(s): na

Job Posting End Date: 07/25/2026

Requisition ID: R406604

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