Repairs Planner

PlannerBased in EalingTemp to perm£16.22 per hour

The Repairs Planner is responsible for coordinating and scheduling maintenance and repair works within a social housing environment. This role ensures that repairs are delivered efficiently, appointments are effectively managed, and residents receive a high standard of service.

Key Responsibilities

• Schedule and allocate repair and maintenance jobs to operatives and contractors in a timely and efficient manner.
• Monitor diaries to ensure optimal use of resources and minimise travel time.
• Act as the main point of contact for residents regarding repair appointments, providing updates and managing expectations.
• Prioritise emergency and urgent repairs in line with service level agreements (SLAs).
• Liaise with operatives, supervisors, and external contractors to ensure works are completed within target timescales.
• Reschedule appointments as required, ensuring minimal disruption to residents.
• Maintain accurate records of repairs, appointments, and job statuses within the housing management system.
• Handle inbound and outbound calls, emails, and queries related to repairs.
• Identify and escalation any issues that may impact service delivery.
• Support continuous improvement by highlighting inefficiencies and suggesting solutions.

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