Head of Customer Support, SaaS & AI (Remote)

GET STAFFED ONLINE RECRUITMENT LIMITED is seeking a Head of Customer Support to lead a SaaS-based support function in a remote-first setup. You will drive operational excellence, ownership of SLAs, and collaboration with Product, Engineering and Growth to continuously improve customer outcomes.

You will balance speed and quality, guide a team to deliver exceptional support, and explore AI-enabled solutions to remove repetitive work while preserving a human touch.

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