Overview
Prime Video Offers Experience (OffersX) owns the moments where customers decide how to enjoy Prime Video; whether that’s joining Prime, subscribing to a channel, or renting a new release. Our mission is to create the most intuitive and compelling commerce experience across Prime Video: orchestrating how every offer is presented from discovery through checkout and playback. We measure success by turning customers into paying subscribers and buyers.
The Offers Experience team seeks a Technical Program Manager to own the Offers Experience program — leading our experimentation roadmap and cross-org initiatives that make our offer experience clearer, more consistent, and more compelling, and that grow paid conversion across Prime Video worldwide.
Key responsibilities
- Defining and leading program management mechanisms for key engineering initiatives involving multiple stakeholders across engineering, product and UX.
- Owning ambiguous tech initiatives, bringing clarity to systems improvements, and driving alignment across engineering and product for delivery.
- Owning key engineering goals for PV offers experience and the wider organization, improving user experience, enabling faster launches of new capabilities, or driving innovative approaches with GenAI.
- Partnering with cross-functional teams within Prime Video, Commerce Science, from Prime, Channels, Transactional VOD, Payments, Theatrical, Linear, Advertising, Live Sports and PV International.
- Working with AI (required): use GenAI tools to remove undifferentiated work and reinvest time in high-judgement decisions; discuss GenAI usage, outputs, and responsible AI practices to augment productivity and quality. Candidates should be prepared to discuss how they have used or would use AI to do more with less.
Day in the life
- Leading Critical Project Reviews (CPRs) for PV offers experience and Commerce Tech goals, with engineering, product, UX and business stakeholders.
- Periodically leading and driving roadmap reviews with engineering and product peers.
- Authoring 2- or 6-pagers to drive engineering transformation across PV Offers Experience and the wider org.
- Updating, reviewing and auditing goals that you own as well as those of your peers.
- Participating in roadmap planning (12 months and 3-year plan).
- Hands-on development of automated workflows and agents via AI to accelerate the roadmap.
About the team
Prime Video Offers Experience (OffersX) owns the moments where a customer decides how to enjoy their content — how we present what’s on offer, help them compare options, and earn the click that turns a browser into a paying customer. We do this across every Prime Video business and on every device a customer can watch on. You will own the roadmap for how offers appear across the entire shopping journey, the messaging to help discovery, the buy box, and the way partner brands are presented so customers trust what they’re buying. You’ll run a continuous pipeline of experiments to lift conversion, decide what to build next, and coordinate multiple partner teams to stay aligned.
This is one of the broadest surfaces in Prime Video, requiring the experience to work across four businesses (membership, subscriptions, rentals, channels), content types (movies, shows, live sports, ad-supported, linear TV), and every step from discovery to checkout. You’ll work between science teams that decide which offer to show and checkout teams that process payment, and be accountable for everything in between. You’ll need to earn technical respect from engineers, navigate trade-offs where multiple stakeholders are right, and turn ambiguity into a prioritized plan. It’s a genuine growth role with high-visibility outcomes and potential for expanded scope over time.
Basic Qualifications
- Experience managing programs across cross-functional teams, building processes and coordinating release schedules.
- Experience in technical program management working directly with software engineering teams.
- Experience developing and executing/delivering product and technical roadmaps.
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules.
Preferred Qualifications
- Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership.
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