Resource Planner

Do you have experience coordinating schedules and delivering excellent customer service in a fast-paced environment?

Looking to play a key role in ensuring repairs services run efficiently? If so, join us as a Resource Planner where you’ll help ensure repairs are completed ‘Right First Time’ for our tenants.

Responsibilities

• Raising and scheduling repair appointments for operatives and contractors, ensuring the right skills and coverage are assigned
• Managing diaries proactively to maximise productivity and ensure appointments are delivered within agreed timescales
• Liaising with tenants, operatives, and supervisors to resolve issues and coordinate follow‑on repairs
• Monitoring work in progress (WIP) and ensuring repairs are completed within KPIs and SLAs
• Handling inbound and outbound calls to resolve queries and maintain service delivery
• Producing reports and analysing scheduling data to improve efficiency and minimise travel time
• Supporting the wider repairs team with administrative tasks to deliver a responsive, tenant‑focused service

Qualifications

• Experience working in a scheduling, planning, or coordination role
• Experience using IT systems for job allocation, scheduling, or workforce management
• Experience working in a customer‑focused environment (e.g. contact centre, housing, or repairs service)
• Experience managing multiple priorities and working to deadlines in a fast‑paced environment

Working Conditions

As a smart working organisation, you can expect a balance of working from the office (Birmingham, Bath Row) and from home. Typically, you’ll be working from the office 3 days per week and 2 days per week from home.

We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

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