AI-Enabled Sales & Service Strategy Lead

BT Group is seeking a Head of AI Enabled Strategy & Operating Model (Sales & Service) to lead the design and implementation of a future AI-native operating model for Consumer sales and service. You will drive adoption, governance and measurable benefits across journeys, channels and workforce models, guiding a broad transformation agenda.

The role combines enterprise strategy with delivery accountability, shaping investment plans, technology alignment and cross-functional delivery across BT’s

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