Customer Relationship Administrator – Fixed Term Contract

Customer Relationship Administrator – Fixed Term Contract (KROX784639) Abingdon, England

Salary: £13.74 – £20.2 per hour

Berry Recruitment are now hiring a committed and experienced Temporary Customer Relationship Administrator for a company in Milton Park, Abingdon. There is a potential of a temp to permanent position.

Hybrid working – 3 days at home and 2 days in the office.

Role: Temporary Customer Relationship Administrator

Location: Milton Park, Abingdon

Hours: Monday to Friday

Key Responsibilities

• Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
• Providing sales support to Customer Relationship Executives (CRE’s).
• Supporting the CRE’s in the creation of customer quotations and logging them as opportunities within the company’s CRM database.
• Managing team mailboxes and assigning emails to the relevant team members.
• Providing excellent customer service support via phone and email.
• Resolving customer issues where necessary, within agreed timescales, and recording all contact and outcomes in CRM.
• Understanding and applying Export Control regulations and maintaining awareness of regulatory developments to ensure compliance.
• Updating the ERP and CRM systems as required to assist the smooth running of the department.

About You

• Good communication skills in both writing and verbal form.
• Methodical approach to problem solving.
• Ability to navigate ERP and CRM systems effectively.
• Flexible attitude to work.
• Willingness to learn our products.

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