Technical Support Lead

Technical Support Lead (Shift) – Harrogate – New! (REFGJ11)

Shift information: 2 days – 2 nights – 4 off ⏰

I’m recruiting for a Technical Support Shift Leader with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to work in a fast-paced support environment.

Key Responsibilities

• Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
• Contribute towards the continual improvement of new and existing products.
• Manage and motivate a team of engineers, ensuring they strive towards customer satisfaction and speedy fault resolution
• Develop and train your peers, while maintaining internal training documentation
• Manage escalations and drive a ‘permanent fix’ culture

Key Technologies

• Broadband technologies – ADSL / FTTC / FTTP / SOGEA
• SD-Wan – Meraki / Fortinet
• WLAN Networking – Meraki / Aruba
• VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator

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