Overview
Our client is on a mission to redefine what businesses expect from their Managed IT and Cyber Security provider. Based in Sheffield, they deliver connectivity, cloud, voice, and cyber security solutions across the UK, helping organisations work smarter and safer in the digital‑first world.
They are entering the next phase of growth and are looking for a driven, commercially minded Sales and Operations Manager to join their leadership team.
About the Role
As the Sales and Operations Manager you will sit at the crossroads of commercial performance and operational delivery. You’ll work closely with the Co‑Directors to execute sales growth plans, lead Account and New Business teams, and ensure every deal transitions into efficient, profitable delivery. Your impact will improve processes, boost client satisfaction, and shape how the company scales its Cyber Security and MSP services.
What You’ll Be Doing
Drive Sales Growth:
- Take ownership of commercial targets, focusing on Cyber Security and MSP service growth.
- Lead and motivate the Sales and Account teams to exceed revenue goals.
- Ensure pipeline visibility and forecasting accuracy through structured reviews and reporting.
- Work with marketing and leadership to execute go‑to‑market strategies that convert leads into long‑term customers.
- Identify new opportunities for cross‑selling, upselling, and margin improvement.
- Actively support negotiation and deal structuring to guarantee profitable outcomes.
Deliver Operational Excellence:
- Own the full order lifecycle – from sales handover to delivery and invoicing.
- Monitor and manage WIP performance to keep deals moving and revenue flowing.
- Coordinate between sales, project delivery, and support to maintain service standards.
- Continuously improve processes to remove friction, increase accuracy, and accelerate delivery timelines.
- Track KPIs and implement dashboards that show real‑time performance across all departments.
Lead and Inspire:
- Work directly with the Co‑Directors to deliver strategic growth goals.
- Build a culture of accountability, teamwork, and continuous improvement in the Sheffield office.
- Coach and develop staff to push performance and confidence across commercial and operational teams.
- Represent the company with clients and partners, showcasing commitment to quality, security, and innovation.
Qualifications
- 5+ years’ experience in sales, service delivery, or operational management within an MSP or IT services business.
- Proven track record of driving revenue growth and improving delivery performance.
- Deep understanding of MSP operational processes (quote to cash).
- Confident leadership style with the ability to coach, motivate and develop high‑performing teams.
- Commercially sharp and data‑driven; comfortable managing forecasts, margins and pipelines.
- Experience within Cyber Security services or managed protection solutions preferred.
Benefits
- Competitive salary with performance‑based bonus.
- Office‑based role with a strong team culture in Sheffield.
- Opportunity to play a key role in a growing, Cyber‑focused MSP.
- Close collaboration with the company’s Co‑Directors and senior leadership team.
- A supportive environment that rewards initiative, ownership, and results.
If you’re ready to take your sales career to the next level in an environment that values initiative, creativity and results, our client wants to hear from you.
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