We are looking for a people-focused Store Manager to lead, support, and develop a retail team in a positive and welcoming environment. This is a hands-on role for someone who enjoys coaching others, leading by example, and creating a strong team culture while delivering great customer experiences.
The Role
You will be responsible for the day-to-day running of the store and the leadership of Retail Assistants. Working closely with the Cluster Manager, you will focus on building a motivated team through clear communication, regular feedback, and ongoing development. Occasional cover at other stores may be required.
Key Responsibilities
- Lead, motivate, and develop a customer-focused retail team
- Support recruitment, including interviewing new team members
- Communicate targets and expectations clearly and positively
- Provide coaching, feedback, and performance reviews
- Lead by example in delivering excellent customer service
- Ensure the store is clean, safe, and welcoming
- Promote a respectful, supportive, and professional team culture
- Ensure policies relating to Health & Safety, Security, and GDPR are followed
About You
- Previous experience managing or supervising a team in a customer or sales environment
- Strong people management and communication skills
- An interest in the vaping industry
- Organised, reliable, and positive in approach
- Committed to developing others and open to feedback
Location: Store-based (with occasional cover at other local stores)
Hours: 40.5 hours per week, Monday to Sunday (including weekends)
This is a great opportunity for a supportive leader who enjoys helping people grow while running a successful retail store.
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