Compliance And Complaints Manager

Job Title

Compliance & Complaints Manager

Location

Primary Care Network – King’s Lynn

Overview

We are currently seeking an experienced Compliance & Complaints Manager to join a well-established Primary Care Network based in King’s Lynn. This is an excellent opportunity for a healthcare professional with a strong background in compliance, governance, and complaints management within a primary care or wider healthcare setting.

Key Responsibilities

• Manage and oversee the full complaints process across the PCN
• Ensure compliance with relevant healthcare regulations, standards, and policies
• Support practices within the network to maintain high levels of clinical governance
• Investigate and resolve complaints in a timely, professional manner
• Work closely with clinical and operational teams to improve patient experience and service quality
• Maintain accurate documentation and reporting for audits and governance requirements

Requirements

• Previous experience working within a healthcare setting (primary care preferred)
• Strong understanding of compliance frameworks and complaints handling processes
• Excellent communication and stakeholder management skills
• Ability to manage sensitive issues with professionalism and discretion
• Strong organisational skills with attention to detail

Benefits

This is a fantastic opportunity to join a supportive PCN environment and make a real impact on patient care and service quality.

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