Digital Innovation, Insight and Transformation Manager
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Role Overview
Mountain Warehouse’s eCommerce business is a high-growth, international operation that significantly contributes to total group revenue via direct-to-consumer websites, third-party marketplaces, and digital concessions. We’re looking for a highly organized and strategic Digital Innovation, Insight and Transformation Lead to play a critical role in scaling our online business.
The successful candidate will have a hands-on role delivering our eCommerce expansion strategy by supporting new, innovative ways to drive profitable growth, streamline operations, and enhance customer experience.
This role suits a bright, analytical, and ambitious individual capable of delivering across a wide-ranging brief, often to tight deadlines. It offers variety and autonomy in a growing business area.
Key Responsibilities
- Accelerate cross-team digital initiatives from inception to implementation.
- Partner with senior stakeholders to assess current processes, identify gaps, and design improved workflows and systems.
- Shape thinking in new business areas by assessing risks, benefits, and competitive dynamics.
- Develop and manage project plans, timelines, budgets, and success metrics for change initiatives.
- Drive performance improvements through data-driven insights and continuous improvement methodologies.
- Build effective relationships with internal and external stakeholders.
Ideal Candidate
- 5+ years of experience in eCommerce operations, online retail, or transformation roles.
- Knowledge of project management methodologies and lifecycles.
- Proven success in operational improvements and leading transformation projects.
- Strong data analysis skills, with advanced knowledge of MS Excel and/or SQL.
- Outstanding problem-solving capabilities.
- Excellent project management and stakeholder communication skills.
- Ability to prioritize and multitask autonomously.
- Experience in strategic change, management consulting, or project delivery is a plus.
- Knowledge of retail marketplace operations is desirable.
Benefits
- Competitive salary and benefits.
- Hybrid working: 3 days in London office, 2 days remote.
- Holiday allowance.
- 50% staff discount, 25% for family and friends.
- Pension scheme.
Additional Details
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Business Development and Sales
Industry: Retail
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