Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we’re changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike—with a vision to help all businesses ‘go beyond’.
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
About the role
We are looking for a best in class Programme Manager to join our GTM Strategy & Programs team. This is a multi-functional team focussed on 10x initiatives that combines strategy, data, operations and cutting-edge technology, in order to build efficiencies in Pleo’s GTM via Sales, CS, Product and Comms.You must have a proven track record as a Programme Manager with experience managing end-to-end execution of a project and a team to support successful delivery. You will be supporting and delivering major business growth by building robust and smart processes as well as problem solving for new and innovative solutions that will 10x Pleo’s growth.
Who you’ll be working with and reporting to
You’ll report to the Director of GTM Strategy & Programs, and the role sits within the Revenue Operations function at Pleo. You’ll work closely withRevenue Operations,Customer Success,Sales and Growth,Product and Data teams andCommercial IT.
What you’ll be doing
In this role, you will lead various commercial programmes covering the revenue efficiency of the entire customer lifecycle from a strategic and operational nature. Some examples are:
- Lead and New Business revenue acquisition
- Churn prevention
- Customer profile scoring and segmentation
We are involved where the business needs new innovative ideas related to revenue efficiency and effectiveness to be ideated, designed, built, launched and measured.
You’ll be keeping yourself busy…
- Leading the end-to-end delivery of cross-functional projects for implementation of new, high-impact commercial processes (including the latest AI workflows) including successful adoption and change management.
- Defining new strategic initiatives, building structured business cases for solutions that materially improve revenue efficiency, velocity, and predictability
- Communicating recommendations and new process enablement to senior management and function teams in a clear, concise and impactful way
- Leading stakeholder engagement, facilitating and collaborating in project team meetings and acting as the key orchestrator of process and delivery
- Managing deadlines, prioritising workloads, bringing high velocity, and maintaining strong attention to detail to meet organisational objectives and quality measures
What you bring
- Minimum of 3 years of experience in a Programme Manager or Strategy & Operations role
- Background in consulting, startup or industry-related experience managing teams of cross-discipline resources with complex, multi-location programs is a plus
- Exceptional organisational and time-management skills with a proven ability to manage multiple projects / stakeholders concurrently, and ensure timely delivery
- Ability to think outside-the-box and problem solve for some of the hardest growth problems at Pleo. This is supported by strong analytical and decision-making abilities.
- Experience handling high-pressure situations and tight deadlines.
- AI-first mindset with experience with AI tools and integrations (
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