Night-Shift Customer Care & Admin Advisor

Severn Trent is looking for Inbound Customer Service Advisors to join the Coventry Contact Centre on a dedicated night shift. You’ll handle inbound calls about water supply issues and provide empathetic, professional service, while updating customer records and performing back-office tasks.

Training will be provided. Hours are 37.5 per week across four nights (Fri–Mon), 8:45pm–6:30am. Prior contact centre experience is desirable; you’ll need strong communication and problem-solving skills.

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