We are looking for a City Manager to join our Midlands team. You’ll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for the Midlands, and be based from the Birmingham office.
What you’ll do
- Be the local expert for the cities/areas you own in the Midlands – Nottingham and Leicester. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
- Draw insights from data to improve our customer proposition neighbourhood by neighbourhood.
- Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth.
- Work with Account Managers based in your cities/areas to support the growth of local hero brands.
- Identify and sign up new and top local favourites to Deliveroo and set them up for success.
- Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
- Understand and improve our customer offering in the area through acquiring local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area’s strategy plan alongside a Regional Manager, Operations and Account Management teams.
- Maximise the potential of marketing opportunities in the area by encouraging restaurant participation.
Requirements
- Proven experience in account/relationship management, sales or strategy roles.
- Results and target oriented.
- Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement.
- A mixture of field based (2‑3 days per week) and office/home working (2‑3 days per week) – you will need to be in the Birmingham office six times per month.
- A UK Driver’s Licence and a car.
Benefits
Make a visible impact every day – Your work directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace and real responsibility.
Build a career, not just a role – Stretch yourself, develop new skills and grow as the business evolves.
Deliver together in an inclusive culture – Collaborative, values‑driven teams that support how you work best.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.
Accessibility and Accommodations
If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
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