Duty Manager – Cardiff

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go‑to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you’ve tackled night shifts before, even better! Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Pay Rate: 13.75 per hour + as a little incentive, you will earn an extra 1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to 15.25 per hour.
• Hours of operation are 3am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
• Employee Discounts.
• Friends and Family Discount App.
• Award‑winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast‑paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

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