Assisted Living Leeds Service Co-ordinator

Job Title

Assisted Living Leeds Service Co‑ordinator

Location

Assisted Living Leeds, Clarence Road LS10 1LZ – Office based only.PLEASE NOTE THAT THE SERVICE WILL BE RELOCATING FROM CLARENCE ROAD TO WATERSIDE ROAD WATERSIDE INDUSTRIAL PARK LS10 1RW In July 2026. Monday – Thursday 8.30am – 4.30pm (including ½ break) and Friday 8.30am – 4pm (including ½ break).

Overview

As Assisted Living Leeds Service Co‑ordinator, you’ll thrive on being part of a team delivering good outcomes for Adults and Children receiving community equipment and telecare. It’s not about doing repetitive administration tasks but is being involved in a range of activities and closely liaising with Health & Social Care assessors in Leeds City Council and NHS and external suppliers to ensure equipment is ordered and delivered in a timely way.

About You

• Motivation and commitment
• Knowledge of the applications, systems and IT programmes and being able to accurately record and retrieve information.
• Well‑developed interpersonal and communication skills and the ability to work with a range of audiences.
• The ability to prioritise workload and conflicting demands.
• The ability to support Administration and senior managers within the service, both LCC and NHS employed staff.

About the Role

The post holder will coordinate the front‑of‑house provision, ensuring a safe working environment is maintained, and support the SDM and Operational Managers based at Assisted Living Leeds. The post holder will lead on health & safety for Assisted Living Leeds. The service operates 7 days a week and provides delivery, ordering, maintenance, service and repair of community equipment following a professional assessment. It also collects and refurbishes equipment for re‑issuance.

Responsibilities

• Coordinate front‑of‑house provision and maintain a safe working environment.
• Provide support to the Head of Service, SDM’s and Operational Managers.
• Cover reception duties, presenting a positive personal image and contributing to a welcoming environment for colleagues, partners, customers and visitors.
• Work effectively as part of a team, demonstrating organisational and time‑management skills and prioritising own and team’s work to meet conflicting deadlines.
• Resolve customer queries, including complex nature ones.
• Liaise between managers and staff to ensure effective delivery of the services function.
• Deal with confidential information that may be distressing.
• Maintain effective relationships with colleagues, internal/external partners, agencies, customers and the general public.
• Attend relevant meetings and take minutes when required.
• Develop good working relationships with outside agencies and stakeholders.
• Undertake First Aid at Work Training.
• Monitor activities in accordance with approved procedures whilst adhering to financial regulations, ensuring effective spending of the budgeted sums.
• Maintain manual and digital records, accurately inputting, collating and processing sensitive and secure data and information from a variety of sources, including basic reports in accordance with GDPR.

Staff Management

• Supervision and appraisal of staff in line with associated policies and procedures.
• Providing organisational advice, guidance and personal support.
• Managing the administration of the service payroll, liaising with HR Advisory and BSC teams.
• Holding regular team meetings.
• Taking a lead role in recruitment of administrative staff.
• Undertaking induction and training of administrative staff.

Administrative Procedures

• Completion and submission of forms, returns, etc., including those to outside agencies.
• Development and maintenance of recording and information systems.
• Producing management information from databases, spreadsheets, etc.
• Managing referral for minor works requests for Adults & Health assessors.
• Room booking within the service.
• Ensuring faults are reported to property maintenance and following up any outstanding repairs.
• Dealing with enquiries from the Assisted Living Leeds email account.
• Being flexible and adaptable to assist other services as required commensurate to grade.
• Participating in appraisal, training and development activities as necessary.
• Improving own practice through observation, evaluation, discussion with colleagues and development programmes.
• Working collaboratively, knowing when to seek help and advice.
• Contributing to the overall ethos, work and aims of the service by attending relevant meetings, training days, events as requested.
• Being aware of and complying with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection.
• Supporting difference and ensuring equality for all working in an anti‑discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
• Recognising and appropriately challenging any incidents of racism, bullying, harassment, victimisation or any form of abuse of equal opportunities, ensuring compliance with relevant policies.
• Adhering to the Council’s flexibility protocol.

Health & Safety

• Take reasonable care of their own health and safety.
• Take reasonable care not to put other people at risk.
• Co‑operate with LCC and local requirements, following health and safety policies and procedures.
• Attend all required training on Health and Safety related policies and procedures.
• Do not interfere with or misuse anything that has been provided for health, safety or welfare.
• Report and record any injuries, strains or illnesses suffered as a result of the job.
• Inform the manager if something might affect their ability to work safely.

Qualifications

Qualifications demonstrating ability in numeracy and literacy are essential. It is desirable to hold NVQ Level 3 or equivalent.

Essential Skills

• Able to prioritise own and team’s work to meet conflicting deadlines.
• Able to use computer logistic systems, email and telephone.
• Able to develop excellent working relationships with colleagues, customers, partner organisations.
• Able to contribute to the improvement and development of the service including processes and procedures.
• Able to respect the need for confidentiality.
• Able to take minutes of meetings.
• Able to undertake Health & Safety audits and ensure compliance.
• Able to communicate effectively with a wide range of people including sensitive and complex information.
• Able to accurately analyse, enter and retrieve data and information from digital and manual systems; preparing and presenting reports.

Knowledge

• Awareness of the range of customers likely to use Assisted Living Leeds Service.
• Need to maintain confidentiality.
• Health and safety regulations.
• General office procedures and practice.
• Relevant financial regulations.
• NVQ Level 3 or equivalent.

Experience

• Computer literate including work‑related experience of all Microsoft Office packages.
• Providing excellent customer‑focused services.
• Working with a wide range of performance targets and customer standards.
• Producing and disseminating information.
• Dealing with complex queries from a wide range of people.
• Working in partnership with others to deliver work to set deadlines.
• Providing management, motivation and direction of staff.
• Using initiative to develop solutions to issues and problems.

Behavioural & Other Characteristics

• Committed to continuous improvement.
• Understanding and observing Leeds City Council Equal Opportunities Policy.
• Carrying out all duties having regard to employee responsibility under Health & Safety Policies.
• Willingness to actively participate in training and development activities.
• Understanding and embracing values, behaviours and codes of conduct.

Desirable Requirements

• Knowledge of data protection.
• NVQ Level 3 or equivalent.
• Experience of extracting and analysing data from information databases.
• Experience of undertaking performance management reviews.

Equal Opportunity Statement

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

Right to Work

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet other eligibility criteria. Ensure you are eligible before applying.

#J-18808-Ljbffr…